Should you need to modify or cancel your order, please contact us within two hours of placement.

While we cannot guarantee changes beyond this timeframe, we will make every effort to assist you.

In the unfortunate event that you receive a damaged or defective item, you must report the issue to The Glowing Grove within 48 hours of delivery. Please submit a detailed request to our email team at info@theglowinggrove.com, including your order number and photographic evidence of the damage.

Failure to report damage within this 48-hour period may result in the inability to honor your claim. We utilize timestamp information from tracking links and delivery confirmations from the carrier when reviewing claims for damaged or returned items.

At The Glowing Grove™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day hassle free return or refund guarantee – to give you the peace of mind you deserve when making a purchase from us.

Orders are typically processed and transferred to the carrier's sorting facility within an average of 2-5 business days. During peak seasons, such as major holidays, or for high-demand items experiencing stock availability issues, this processing time may extend up to 10 business days.

Total shipping time, from order placement to delivery, can range from 5 to 14 business days, contingent upon the destination and other logistical factors.

We are pleased to offer Free shipping within the entire United States. We are able to ship to all addresses located within the U.S.

For customers located outside of the United States who are interested in our products, please contact us via our support email. We are continually evaluating opportunities for expansion into international markets.

We typically require 2-5 business days on average to fulfill your order and transfer it to our carrier's sorting facility. During major holidays or for popular items with stock availability issues, this processing time may extend up to 10 days.

Once your order begins processing through our shipping department, we are unable to make any changes, including address modifications. We will only ship to the address provided at checkout.

We ship orders exclusively on business days, excluding Saturdays, Sundays, and public holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders containing multiple items, products may be shipped separately and arrive on different dates due to varying manufacturing partner locations.

Upon shipment of your package, a tracking number will be sent to your registered email address.

For your convenience, you may also track the status of your order directly on our website's Track Order page by entering your order number and either your email address or phone number. We encourage you to utilize this page for all order tracking inquiries.

For customers located within the United States, customs fees are typically not incurred.

However, for international orders, customs charges are beyond our control and are determined by the local government of the destination country. Should your order be subject to customs fees, please note that these charges will be your responsibility.

We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.